Director of After Sales Service

KHS Group | Waukesha | Service / Customer Supp. | Experienced professionals

YOU AND KHS:
TOGETHER WE’RE WORLD CLASS

Short description

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

Your responsibilities

Develops and implements overall KHS customer service strategy that supports KHS global service goals, as well as mission and values; meets and interacts on a regular basis with KHS global service group to promote harmonization and efficient use of resources.
Implements strategy and tactics to maximize revenue for the After Sales Service Departments and manages the budget for groups under his/her control.
Interacts with customers on a regular, face-to-face basis to build relationships with key customers, analyzes market, develops service strategy to troubleshoot major service issues and to obtain favorable financial results for machine projects.
Consults with the Service Department managers and develops goals for service teams.
Confers with Engineering and Sales managers to identify unmet customer needs throughout the sale, installation, start-up and production phases; develops new and proactive services to meet unmet customer needs for life cycle of the machines; supports sales process.
Directs and monitors service teams with emphasis on efficient utilization of resources across locations and product lines.
Actively seeks and coordinates technical support for Service personnel from engineering groups.
In conjunction with the Sales and Accounting departments, sets billing rates for service to serve the value equation of the customer and maximize profitability.
Monitors field service training programs to cross train personnel on product lines and maintains a leading-edge knowledge of service functions; oversees customer technical training program.
Directs investigation of customer complaints regarding quality, specifications, and condition of delivered machines.
Managing, leading and monitoring of the After Sales Service departments
Responsible for ongoing compliance in area of oversight and enhancement of the continuous improvement processes
In partnership with department managers, creating and maintaining a strategic staffing model for all After Sales Service departments.
Warehouse inventory coverage of demand (balancing stock level)
Securing, execution (global & local) and development (local) of pricing strategy

Your profile

Knowledge of KHS Technology and market requirements
Understanding of KHS handling processes for the service business
Experience with SAP ERP System.
A Bachelor's degree in technical or engineering disciplines
Ten years of experience involving managing field service in a manufacturing environment
Seven years of experience with KHS products; or an equivalent combination of education and experience.

Benefits

Medical, Dental, Vision insurance offered at 30 days of employment
Generous Educational Reimbursement program
Company sponsored Life and Disability Insurance
Bonus Eligibility
Paid Time Off
Ten (10) Paid Holidays per year
401K with Company Match

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.

Apply now

Contact Person

Ashley Meyer
Human Resources

Why KHS?

KHS is a global manufacturer of filling and packaging systems. With around 5,000 employees and KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality, customer orientation, sustainability and reliability – and have done for over 150 years.